If the Return Form was not included, download a new form here. Detail out in the Return Form, included in your order, which items you would like to exchange. Valve allows you to return gamers, preorders, DLC, in-game purchases, and unredeemed. If it appears to us that you are abusing refunds, we may stop offering them to you. Compared to other game platforms like Xbox or PlayStation, requesting a refund on Steam is relatively easy. However, from this page : Refunds are designed to remove the risk from purchasing titles on Steamnot as a way to get free games. If you choose to return your steamer then it must be returned. You can return any game you've bought in the last 14 days and played less than 2 hours. If the wrong item was shipped, please contact for support.įor online orders, we can only exchange products for varied sizes. US STEAM offers a 30-day return policy if our steam cleaners did not perform as advertised. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment. Valve offers consumers a very generous refund policy on purchased Steam games.If you meet their two simple requirements in their return policy, you’ll be able to get a refund without any hassle. What can I request a refund for Valve will, upon request via, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). It wasn't until 2015 that Steam introduced a. Here is an overview of how refunds work with other types of purchases. Octo(Credit: Postmodern Studio / Shutterstock) For a long time, the biggest platform for PC gaming didn't have a refund policy. A tracking number is suggested for a successful return. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Return shipping costs are the responsibility of the customer. Your return will be processed in 3-5 business days from the day that we receive it. If you are returning an item for a refund, you will need to fill out an Online Return. ( Note: If you don’t see the purchase you want to refund on the list, then your purchase is too old and isn’t. Must include the receipt and in original condition (new, tags attached) for the price paid, refunded to the original tender. You can refund a game purchased on Steam if you request the refund within two weeks of purchase, and have played the game for less than two hours total. Now, select the game/ product you wish to refund. ( Custom and Sale items are Final Sale and will not be refunded.) Please feel free to return any item, within 30 days, for a prompt exchange or refund.
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